Shipping Policy

Shipping Policy

Thank you for shopping at Kicky Swim! We are committed to providing you with the best experience possible, including fast and reliable shipping for your orders. Please review the following information regarding our shipping policy:

Order Processing Time:

• All orders are processed within 2-4 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Rates and Delivery Estimates:

• We offer flat-rate shipping within Australia for $9.00.
• For international orders, shipping rates and delivery estimates will be calculated at checkout based on destination and package weight.

Shipping Method:

• We primarily use Australia Post for domestic shipments and trusted international carriers for international orders.
• You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Estimated Delivery Time:

• Domestic orders typically arrive within 2-5 business days after dispatch.
• International orders may take 7-20 business days to arrive, depending on the destination and customs processing times.

Shipping Restrictions:

• At this time, we only ship to addresses within Australia and select international destinations. Please contact us for inquiries regarding shipping to specific countries not listed during checkout.

Order Tracking:

• You can track your order using the tracking number provided in your shipping confirmation email.
• If you encounter any issues with tracking your order, please don't hesitate to contact our customer support team for assistance.

Shipping Address Accuracy:

• Please ensure that the shipping address provided during checkout is accurate and complete.
• Kicky Swim is not responsible for orders shipped to incorrect addresses provided by the customer. Additional charges may apply for re-shipment of returned packages.

Shipping Delays:

• While we make every effort to ensure timely delivery of your orders, please note that unforeseen circumstances such as weather conditions, holidays, or carrier delays may cause shipping delays.
• Kicky Swim is not liable for any delays beyond our control but will work with you to resolve any issues as quickly as possible.

Lost or Damaged Packages:

• In the rare event that your package is lost or damaged during transit, please contact us immediately so we can initiate an investigation with the shipping carrier and assist you with a resolution.

For Further Assistance:

• If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team at kickyswim@gmail.com

Policy Last Updated: 18.3.2014

• This shipping policy is subject to change without notice. Please refer to the latest version on our website for updates.

Thank you for choosing Kicky Swim for your kids' sun-safe swimwear needs!